Continuously Improving our Care

Compassionate care and continuous improvement is at the heart of Russell Churcher Court. We have taken additional quality assurance and training measures to meet the Care Quality Commission's rigorous standards.

Thorngate Churcher Trust is proud of its long-standing commitment to continuous improvement. At Russell Churcher Court care home this means we are always seeking ways to improve the quality of our care for residents and the supervision and training we provide for staff. We aim to enhance the experience we offer the families and loved ones of our residents and always ensure we comply with regulatory requirements.

We regularly detail the improvements we have achieved, and the ones we are planning, in our annual report, copies of which are freely available from the administration office at Clare House and here on the website in our Document Library (see the green 'View our publications' clickable link across every page).

As a registered provider of residential care, Russell Churcher Court is subject to the regulatory oversight of the Care Quality Commission (CQC) which, as the independent regulator of health and social care in England, maintains a regime of rigorous inspections. As a result of the findings of our most recent CQC inspection of Russell Churcher Court, held from 9 to 10 October 2017, we have strengthened our care home management team and have enhanced our continuous improvement programme with a series of additional initiatives.

These additional measures include reviewing risk assessments more frequently, increasing staff training to improve record-keeping particularly with regard to medicines, care plans and nutrition. The Trust has implemented a schedule of ongoing internal and independent external audits and unannounced inspections to drive continuous improvement and ensure compliance with regulatory guidelines at all times.  

Our Chief Executive and Board of Trustees are closely involved in ensuring the improvements are achieved, quickly and without inconvenience or disruption to residents at Russell Churcher Court. The majority of the improvements required by the CQC’s October 2017 inspection were either already underway or were implemented immediately. The remainder will be completed by the end of March 2018, just two months after the publication of the inspection findings. As an additional improvement, a new intranet for staff support and training is currently being developed. We look forward to welcoming the CQC on its next inspection and to demonstrating how we strive for excellence in all that we do.

Meeting the high and continuously evolving standards required by the CQC, informs and underpins our own continuous improvement programme and gives confidence to our residents, their families and loved ones. 

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