Continuously Improving our Care

Compassionate care and continuous improvement is at the heart of Russell Churcher Court. We have taken additional quality assurance and training measures to meet the Care Quality Commission's rigorous standards.

Thorngate Churcher Trust is proud of its long-standing commitment to continuous improvement. At Russell Churcher Court care home this means we are always seeking ways to improve the quality of our care for residents and the supervision and training we provide for staff. We aim to enhance the experience we offer the families and loved ones of our residents and always ensure we comply with regulatory requirements.

We regularly detail the improvements we have achieved, and the ones we are planning, in our annual report, copies of which are freely available from the administration office at Clare House and here on the website in our Document Library (see the green 'View our publications' clickable link across every page).

As a registered provider of residential care, Russell Churcher Court is subject to the regulatory oversight of the Care Quality Commission (CQC) which, as the independent regulator of health and social care in England, maintains a regime of rigorous inspections.

Our recent CQC inspection published 16 April 2020, confirmed the many improvements we had made since the previous inspection. We are proud of all the staff who contributed to this. This does not mean we will be resting on our laurels. As a team we are all committed to providing outstanding care and we will continue to strive to do this.

In 2020 there will be several areas of focus. One will be on continuing with specialist training for our teams, as well as all the mandatory training we offer. This covers areas such as end of life, diabetes and dementia.  Further we will be seeking to gain our Gold Standard Framework accreditation for end of life care. Not least we will continue to analyse data both via our audits and our software integration to spot trends early and hone in on areas which need special attention, so reducing risk.

Finally we will continue to seek the very best members of staff through our recruitment processes to deliver our values.

We look forward to welcoming the CQC on its next inspection and to demonstrating how we strive for excellence in all that we do.

Meeting the high and continuously evolving standards required by the CQC, informs and underpins our own continuous improvement programme and gives confidence to our residents, their families and loved ones. 

For important information about our care home and what you can expect from us read our Key Facts Document here.

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