Continuously Improving our Care

Compassionate care and continuous improvement is at the heart of Russell Churcher Court. We have taken additional quality assurance and training measures to meet the Care Quality Commission's rigorous standards.

Thorngate Churcher Trust is proud of its long-standing commitment to continuous improvement. At Russell Churcher Court care home this means we are always seeking ways to improve the quality of our care for residents and the supervision and training we provide for staff. We aim to enhance the experience we offer the families and loved ones of our residents and always ensure we comply with regulatory requirements.

We regularly detail the improvements we have achieved, and the ones we are planning, in our annual report, copies of which are freely available from the administration office at Clare House and here on the website in our Document Library (see the green 'View our publications' clickable link across every page).

As a registered provider of residential care, Russell Churcher Court is subject to the regulatory oversight of the Care Quality Commission (CQC) which, as the independent regulator of health and social care in England, maintains a regime of rigorous inspections. As a result of the findings of our most recent CQC inspection of Russell Churcher Court, held in January 2019, we have strengthened our care home management team and have enhanced our continuous improvement programme with a series of additional initiatives.

We have sought to reduce risk by closing our respite facility, and reviewing the care plans and ways in which we can support residents who need particularly high levels of care. We have introduced a number of new processes and procedures to ensure we have learned lessons from any incident or activity. We have continued to improve our risk assessments especially in relation to mental capacity and falls, and have introduced new auditing tools.

In addition we have strengthened our HR processes with a dedicated member of staff and continue with our employee engagement processes. During 2019 we have employed a new Registered Care Home Manager, a new Housekeeping Manager, and a new Catering Manager.

We look forward to welcoming the CQC on its next inspection and to demonstrating how we strive for excellence in all that we do.

Meeting the high and continuously evolving standards required by the CQC, informs and underpins our own continuous improvement programme and gives confidence to our residents, their families and loved ones. 

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Tuesday, October 29, 2019 9:12 AM

Annual Report to residents 2019